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We currently ship Australia-wide from our store in Perth, Western Australia. Orders are carefully packed to ensure they arrive safely and in the best possible condition.

If you're located outside Australia and are interested in our products, we'd love to hear from you. We're hoping to offer international shipping in the future, so stay tuned!

Our freeze-dried treats are best consumed within 12 months from the production date when stored unopened in a cool, dry place.

To help maintain freshness, all packaged Hearthwood freeze-dried treats are sealed in foil-lined pouches and include an oxygen absorber. Our in-store treat jars are also maintained with moisture-control sachets.

Once opened, we recommend transferring the treats to an airtight container and consuming them within one month for the best texture and freshness.

Yes! Many of our single-protein freeze-dried treats are suitable for both dogs and cats. Individual product pages will indicate whether a product is suitable for dogs, cats, or both.

Our freeze-dried treats are made from raw ingredients that are gently freeze-dried to preserve their natural flavour, texture, and nutritional value.

You may occasionally notice small white spots on the surface of certain freeze-dried red meats, such as beef, venison, buffalo or kangaroo.

These spots are typically tiny areas of natural connective tissue or collagen that become more visible after freeze-drying as moisture is removed from the meat.

This is a normal characteristic of minimally processed freeze-dried products and does not indicate mould, spoilage or a quality issue.

If you ever have concerns about a product you've purchased from us, please feel free to reach out — we're always happy to help.

We're always excited to connect with like-minded businesses who share our passion for pets.

If you're interested in stocking Hearthwood products, please reach out to us at hello@hearthwoodpets.com.au and tell us a little about your business. We'd love to hear from you.