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Our freeze-dried treats are best consumed within 12 months from the production date when stored unopened in a cool, dry place.

To help maintain freshness, all packaged Hearthwood freeze-dried treats are sealed in foil-lined pouches and include an oxygen absorber. Our in-store treat jars are also maintained with moisture-control sachets.

Once opened, we recommend transferring the treats to an airtight container and consuming them within one month for the best texture and freshness.

Yes! Many of our single-protein freeze-dried treats are suitable for both dogs and cats. Individual product pages will indicate whether a product is suitable for dogs, cats, or both.

Our freeze-dried treats are made from raw ingredients that are gently freeze-dried to preserve their natural flavour, texture, and nutritional value.

You may occasionally notice small white spots on the surface of certain freeze-dried red meats, such as beef, venison, buffalo or kangaroo.

These spots are typically natural connective tissue, collagen, or nutrients that become more visible during the freeze-drying process, particularly on freshly cut surfaces of the meat.

This is a normal characteristic of freeze-dried products and does not indicate mould, spoilage, or a quality issue.

If you ever have concerns about a product you've purchased from us, please feel free to reach out — we're always happy to help.

We're always excited to connect with like-minded businesses who share our passion for pets.

If you're interested in stocking Hearthwood products, please reach out to us at hello@hearthwoodpets.com.au and tell us a little about your business. We'd love to hear from you.